Technical Writer
Location: Detroit, Michigan, United States
Company: Blue Cross Blue Shield of Michigan
Job Type: Full-time
Posted: Feb 7, 2026
Application deadline: Apr 12, 2026
Source: ZipRecruiter
IntroductionWith more than 7,000 employees, we are the largest health insurance company in Michigan. We offer an exciting work environment with a diverse group of employees. Our goal is to make health insurance easier for our members. We want to transform the industry and become a resource that people can trust.
Overview
Responsible for maintaining content in the knowledge management system (KMS). This includes creating and updating documentation, responding to customer feedback and requests for documentation updates, analyzing content for appropriate solutions and supporting auditing initiatives to support the documentation lifecycle.
Responsibilities
- Develop and maintain content in the KMS for Service Operations to enhance the overall efficiency of
operational procedures, methods, controls, and performance.
- Conduct front-end analysis and determine design requirements for content in the KMS.
- Support audit activities related to content and permissions in the KMS.
- Interface with subject matter experts to improve quality of content in the KMS.
- Support usability studies/user forums and compile data into reports for management.
- Respond to customer feedback and inquiries regarding documentation.
- Support documentation development and updates in the KMS for special projects.
Requirements
- Bachelor’s Degree in a related field preferred.
- Two (2) years of experience in a related field if required.
- Customer service experience preferred.
- Effective verbal, written communication, and interpersonal skills.
- Ability to work independently or in a team environment and interact with all levels of the organization.
- Effective analytical and problem-solving skills to identify, evaluate, recommend, and implement changes to processes and procedures to address problems and improve departmental effectiveness.
- Organizational skills and ability to prioritize. Must be able to coordinate multiple activities with varying timelines.
- Proficient in Microsoft Office suite.
- Ability to develop and maintain effective working relationships.
Departmental Preferences
- Two (2) or more years in a technical writer position
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