Clinic Administrative Assistant
Location: Lowell, Massachusetts, United States
Company: Vinfen
Job Type: Full-time, Hourly
Posted: Feb 10, 2026
Application deadline: Apr 12, 2026
Source: ZipRecruiter
Schedule: Mon-Fri 8am-4pm
Salary: $20.00 / hour
The Outpatient Clinic Administrative Assistant is responsible for managing daily front desk operations of an outpatient clinic by performing administrative and clinical/medical support tasks to ensure high quality customer service is provided to the clinic clients. Additionally, the Administrative Assistant maintains service, billing, utilization and program administrative protocols and serves as first point of contact for visitors, answers and directs calls to the appropriate party and provides other administrative support as needed.
Other responsibilities include but are not limited to:
- Serve as a resource for clients, families, and outside agencies requesting information.
- Check-in/check out clients at front desk.
- Collect and track co-pays.
- Schedule, remind, and coordinate appointments.
- Update and maintain clients record in designated system.
- Manage referrals and assist clients with initial paperwork and information gathering.
- Assist with insurance verification, as directed.
Why Vinfen?
We are committed to you! We offer great training, great benefits, career growth and job security!
- Medical, Dental and Vision Insurance for employees working 30 hours or more
- 15 days of Vacation, 12 Paid Holidays, 10 Sick Days and 3 Personal Days per year (for employees scheduled for 20 hours or more)
- Education Assistance and Tuition Remission Programs as well as innovative Student Loan Payment Programs. Employment with Vinfen counts toward your Public Student Loan Forgiveness eligibility
- Professional Development programs including year-round online training courses and opportunities to earn CEUs
- Retirement savings programs, including a fully funded, employer sponsored retirement plan and an employee funded 403 (b) plan
- Company paid Life, Accidental Death & Dismemberment and Long-Term Disability Insurance
- Voluntary Term, Whole Life, Accident and Critical Care Insurance
- Flexible Spending Reimbursement Accounts (Health and Dependent care)
- $500 -- $1,000+ Employee Referral Bonuses with no annual cap!
- Other generous benefits including discounted memberships, access to wellness programs and more!
About Us
Established in 1977, Vinfen is a nonprofit, health and human services organization and a leading provider of community-based services to individuals with mental health conditions, intellectual and developmental disabilities, brain injuries, and behavioral health challenges. Our services and advocacy promote the recovery, resiliency, habilitation, and self-determination of the people we serve. Vinfen's 3,200 dedicated employees are experienced, highly-trained professionals who provide a full range of supportive living, health, educational, and clinical services in 318 programs throughout Massachusetts and Connecticut. For more information about Vinfen, please visit www.vinfen.org/careers
Vinfen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
- High school diploma or equivalent is required; Bachelor's degree preferred.
- A minimum of three years of administrative, clerical or secretarial experience in a medical office setting. Bilingual English/Spanish, Portugese and/or Khmer speaking highly preferred.
- Excellent organizational and multitasking skills.
- Great customer-oriented communication skills
- Ability to communicate effectively, both orally and in writing
- Ability to maintain confidentiality
- Knowledge of general computer applications and equipment
- Knowledge of medical terminology and healthcare operations preferred
- Must be able to complete CPR and First Aid Training upon hire. Trainings are offered by Vinfen.
- Must be able to successfully pass a multistate CORI, SORI, reference check, employment verification, education and credentialing background check
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